Return & Refund Policy

At VRI India, every saree is thoughtfully handcrafted with exceptional care and attention to detail. Due to the delicate nature of our products, we encourage customers to review their purchases carefully before placing an order.

1. Return Eligibility

We accept return requests within 2 calendar days of the delivery date.

To be eligible for a return, the product must:

  • Be unused, unworn, and unwashed.
  • Have all original tags, labels, and packaging intact.
  • Be in its original condition, free from stains, perfumes, damage, or alterations.
  • Include all accessories, if applicable.
  • Be accompanied by the original proof of purchase or order confirmation.

    Returns requested after 2 days from the date of delivery will not be accepted.

2. Return Process

To initiate a return, please contact our customer support within 2 days of receiving your order.

Kindly provide:

  • Order Number
  • Reason for Return
  • Clear photographs of the product
  • An unboxing video (recommended in case of damaged or incorrect products)

    Once your request is reviewed and approved, we will provide further instructions for the return process.

3. Inspection of Returned Products

As each VRI saree is a premium handcrafted product, all returned items undergo a thorough quality inspection upon receipt.

The inspection verifies that the product:

  • Has not been worn or used.
  • Has not been washed or altered.
  • Has no stains, perfume, makeup, or damage.
  • Includes all original tags, packaging, and accessories.

    VRI reserves the right to decline a return if the product does not meet the above conditions.

4. Refund Policy

Refunds will be initiated only after the returned product has successfully passed our quality inspection.

If approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds are typically initiated within 5–7 business days after the inspection is completed.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

    If the returned product does not pass inspection, the refund request will be declined, and the product may be shipped back to the customer.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products returned after the 2-day return window.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags or packaging.
  • Products showing signs of use, stains, perfume, makeup, or any other damage caused after delivery.
  • Items purchased during clearance sales, unless received damaged or incorrect.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery by contacting our customer support.

To help us resolve the issue promptly, please provide:

  • Your Order Number
  • Clear photographs of the product
  • An unboxing video showing the condition of the package and product

    After verification, we will arrange a replacement or refund, as applicable.

7. Return Shipping

If the return is approved due to a manufacturing defect, damaged product, or an error on our part, VRI will bear the return shipping cost.

For all other approved returns, return shipping charges may be the responsibility of the customer unless otherwise communicated.